Frequently Asked Questions
How can I place my order?
Placing an order is easy! Browse our beautiful collection, add the items you want to your cart and follow the simple steps at checkout. We are always available to answer any questions you may have.
What are the shipping costs and delivery times?
We offer free shipping for orders over 40 EUR. For delivery times, please refer to our shipping information page. We do our best to get your jewelry to you as quickly as possible!
Can I track my order?
Certainly! Once your order has shipped, you will receive a tracking number that allows you to track the progress of your package. Exciting, right?
What should I do if my jewelry arrives damaged?
We strive for perfection, but if something goes wrong, please contact us immediately at info@sophianova.nl. We will do everything we can to resolve the problem quickly. Your satisfaction is our priority!
Do you accept returns?
Certainly! We understand that you can change your mind. Please see our returns policy page for detailed instructions. And if you need help, we are always there for you.
Do you offer gift packaging?
Absolute! Our jewelry is already beautiful, but we also offer beautiful gift packaging. Just add the option at checkout, and we'll make it an extra special gift.
Is your jewelry allergy-free?
Our jewelry is nickel-free and meets high quality standards. If you have specific allergies, please contact us so we can help you choose the right pieces.
How can I contact you for further questions?
We are here to help! Send an email to info@sophianova.nl and we will respond as soon as possible. Your questions are always welcome.
Hopefully this answers some of your questions! If you need further assistance, please do not hesitate to contact us. Thank you for choosing our jewelry, and we hope you enjoy it!
Placing an order is easy! Browse our beautiful collection, add the items you want to your cart and follow the simple steps at checkout. We are always available to answer any questions you may have.
What are the shipping costs and delivery times?
We offer free shipping for orders over 40 EUR. For delivery times, please refer to our shipping information page. We do our best to get your jewelry to you as quickly as possible!
Can I track my order?
Certainly! Once your order has shipped, you will receive a tracking number that allows you to track the progress of your package. Exciting, right?
What should I do if my jewelry arrives damaged?
We strive for perfection, but if something goes wrong, please contact us immediately at info@sophianova.nl. We will do everything we can to resolve the problem quickly. Your satisfaction is our priority!
Do you accept returns?
Certainly! We understand that you can change your mind. Please see our returns policy page for detailed instructions. And if you need help, we are always there for you.
Do you offer gift packaging?
Absolute! Our jewelry is already beautiful, but we also offer beautiful gift packaging. Just add the option at checkout, and we'll make it an extra special gift.
Is your jewelry allergy-free?
Our jewelry is nickel-free and meets high quality standards. If you have specific allergies, please contact us so we can help you choose the right pieces.
How can I contact you for further questions?
We are here to help! Send an email to info@sophianova.nl and we will respond as soon as possible. Your questions are always welcome.
Hopefully this answers some of your questions! If you need further assistance, please do not hesitate to contact us. Thank you for choosing our jewelry, and we hope you enjoy it!